We respect your privacy. We collect only the information we need to respond to your enquiries and run our website, and we never sell your personal information.
01Introduction
This Privacy Policy applies to personal information collected through sujoyforex.in (the "website"). It should be read together with our Terms & Conditions.
We handle personal information in line with applicable data protection law in India, including the Digital Personal Data Protection Act, 2023.
02Who we are
The website is operated by Sujoy Forex Private Limited ("we", "us" or "our"), a currency exchange business at Ground Floor, Tana House, Near Mother House, 63 A J. C. Bose Road, Park Street, Kolkata – 700016, West Bengal, India. We are responsible for the personal information described in this policy.
03Information we collect
Information you give us
When you use our enquiry form, you may provide:
If you call or email us, we receive the information you choose to share, such as your phone number, email address and the content of your message.
Information collected automatically
- Technical information: like most websites, our server may record basic technical details such as your IP address, browser type, device type and the pages you visit.
- Spam protection: when you submit the enquiry form, a coded version of your IP address is stored briefly (for up to one hour) to limit repeated or automated submissions.
- Cookies: see Cookies and analytics below.
We do not ask for identity documents, bank details or payment information through this website.
04How we use your information
We use personal information to:
- respond to your enquiry, including sharing rates, availability and document requirements;
- contact you by phone or email about your enquiry;
- keep the website secure and protect it from spam and misuse;
- understand how the website is used so we can improve it, where you have allowed analytics cookies;
- comply with legal and regulatory obligations that apply to us.
We do not use your information for automated decision-making, and we will not send you marketing messages from an enquiry unless you have agreed to receive them.
05Consent and lawful use
We process the information you submit through our enquiry form on the basis of your consent, which you give by ticking the consent box before sending your enquiry. You can withdraw your consent at any time by contacting us. Withdrawing consent does not affect anything we did before you withdrew it.
We may also process information where it is necessary to comply with the law, or for other lawful purposes permitted under applicable law.
06Cookies and analytics
Cookies are small text files stored on your device when you visit a website. When you first visit our website, a cookie banner lets you accept, reject or customise which types of non-essential cookies are used.
- Necessary cookies are needed for the website to work properly and to remember your cookie choices. These are always active.
- Analytics cookies help us understand how visitors use the website, such as which pages are viewed. Where we use analytics tools, such as Google Analytics, these cookies are set only if you allow them.
You can change your choices at any time through the cookie settings on our website, and you can also block or delete cookies through your browser settings. Blocking some cookies may affect how parts of the website work.
07Third-party services
Our website uses some services provided by other companies. These providers may process limited technical information, such as your IP address, when you use the website.
- Website hosting: our website is hosted by Hostinger, which stores website data and processes server requests on our behalf.
- Google Maps: our Contact page shows an embedded Google Map. When it loads, Google may receive information about your visit.
- Google Fonts: fonts on our website are loaded from Google's servers, which receive your IP address when they load.
- Google analytics and search tools: where enabled and permitted by your cookie choices, these help us measure website performance.
- Email services: enquiries are delivered to our business email inbox using our email service provider.
These providers have their own privacy policies. Some of them may process information outside India.
09How long we keep information
We keep enquiry information only for as long as we need it to respond to you and deal with any follow-up, unless a longer period is required by law. When information is no longer needed, we delete it or make it anonymous.
Spam-protection records of IP addresses are deleted automatically after one hour.
10Security
We take reasonable steps to protect personal information, including using a secure (HTTPS) connection for the website, limiting access to enquiry emails to people who need it, and protecting our enquiry form against automated misuse.
No method of sending or storing information online is completely secure, so we cannot guarantee absolute security. Please avoid sending sensitive details, such as identity document numbers or bank information, through the enquiry form or by email.
11Your rights
Subject to applicable law, you have the right to:
- ask for a summary of the personal information we hold about you and how it is used;
- ask us to correct, complete or update inaccurate information;
- ask us to delete your information, unless we need to keep it to comply with the law;
- withdraw your consent at any time;
- raise a grievance with us about how your information has been handled;
- nominate another person to exercise your rights in the event of death or incapacity, as permitted by law.
To make a request, please contact us using the details below. We may need to confirm your identity before acting on your request. If you are not satisfied with our response, you may be able to escalate your complaint to the relevant authority under applicable law.
12Children
Our website is intended for adults and is not directed at children. We do not knowingly collect personal information from anyone under 18. If you believe a child has sent us personal information, please contact us and we will delete it.
13Changes to this policy
We may update this Privacy Policy from time to time, for example if we change how the website works or if the law changes. The updated version will be posted on this page with a revised "Last updated" date.
14Contact and grievances
For any questions, requests or grievances about this Privacy Policy or your personal information, please contact us:
- Company
- Sujoy Forex Private Limited
- info@sujoyforex.in
- Phone
- Call Now
- Address
- Ground Floor, Tana House, Near Mother House, 63 A J. C. Bose Road, Park Street, Kolkata – 700016, West Bengal, India